I Need to Access My Account
I don't know my login information and/or my account is locked.
Please fill out a help form in the Member Services Help Center to retrieve your login information and/or unlock your account. You can also call the Member Services Team at (816) 471-1941
I think I have a duplicate account(s), how do I merge my information?
Please let us know by submitting your information at the Member Services Help Center.
How do I reset my username and/or password?
If you are able to login to your account:
- Login and head to your profile page by selecting the Hello button at the top right side of your screen.
- On your profile page, above your address, there will be a red button that says Change password and/or username. Select this button.
- If you wish to only reset your password, leave the new username field blank. Click Save.
If you are unable to login to your account to reset your username and/or password, please let us know in the Member Services Help Center, and we will follow up.