I Need to Access My Account

I don't know my login information and/or my account is locked.
Please fill out a help form in the Member Services Help Center to retrieve your login information and/or unlock your account. You can also call the Member Services Team at (816) 471-1941

I think I have a duplicate account(s), how do I merge my information?
Please let us know by submitting your information at the Member Services Help Center.

How do I reset my username and/or password?
If you are able to login to your account:

  1. Login and head to your profile page by selecting the Hello button at the top right side of your screen.
  2. On your profile page, above your address, there will be a red button that says Change password and/or username. Select this button.
  3. If you wish to only reset your password, leave the new username field blank. Click Save

 If you are unable to login to your account to reset your username and/or password, please let us know in the Member Services Help Center, and we will follow up.